Refund policy

LeafSense Return and Refund Policy

Last Updated: January 26, 2025

Return Eligibility

Unopened tea products returnable within 30 days of purchase
Original packaging required
Full-size products only
Sample and clearance items non-returnable

Refund Process

Conditions for Full Refund

Damaged during shipping
Incorrect product received
Manufacturing defects
Significant quality issues

Exclusions

Used or opened products
Custom blends
Perishable items
Shipping costs

Refund Method

Original payment method
Processing time: 5-7 business days
Refund amount: Product cost only

Return Shipping

Customer responsible for return shipping
Return shipping cost not refundable
Include original invoice/packing slip

How to Initiate Return

Contact customer service
Receive return authorization
Pack item securely
Include return form
Ship to provided address

Contact for Returns

Email: 51d3.8u5713@gmail.com

Legal Compliance

Adheres to Canadian consumer protection regulations